Refund & Cancellation Policy
Last updated: January 1, 2026
1. Overview
BSBSoft provides custom software development, web and mobile app development, and cloud & IT consulting services — not physical or off-the-shelf digital products. As a services business, we do not ship or deliver any physical goods, and no shipping or delivery charges apply to any engagement. Because each engagement is scoped and billed against work actually performed, refunds are handled on a case-by-case basis as described below and in the applicable proposal or statement of work, which takes precedence over this general policy.
2. Advance Payments & Deposits
Engagements typically require an upfront deposit or advance payment before work begins. Once work has started, the portion of the deposit corresponding to work already performed is non-refundable. Any unused portion of an advance payment for work not yet started may be refunded at BSBSoft's discretion, less any costs already incurred on the client's behalf.
3. Cancellation by Client
Clients may cancel an active engagement by providing written notice in accordance with the notice period specified in the relevant statement of work. Upon cancellation, the client remains responsible for payment of all fees for work completed up to the cancellation date; amounts paid in advance for uncompleted work may be refunded on a pro-rata basis.
4. Cancellation by BSBSoft
If BSBSoft is unable to deliver a contracted service and terminates an engagement through no fault of the client, any amounts paid in advance for work not yet performed will be refunded in full.
5. Milestone & Retainer Billing
For milestone-based projects, fees are billed and become non-refundable as each milestone is completed and approved. For monthly retainers, cancellation applies from the next billing cycle; the current cycle already invoiced is non-refundable but fully delivered.
6. Non-Refundable Items
Third-party costs paid on the client's behalf (such as domain names, hosting, licenses, or API credits) are non-refundable once purchased. Design, development, or consulting hours already delivered and approved are non-refundable.
7. How to Request a Refund
To request a refund or discuss a cancellation, contact us with your project or invoice reference at info@bsbsoft.com. We will review the request against the applicable statement of work and respond with a resolution.
8. Processing Time
Approved refunds are processed within 7–10 business days to the original payment method, subject to the processing timelines of our payment provider.
9. Changes to This Policy
BSBSoft may update this Refund & Cancellation Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.
10. Contact Us
Questions about this Refund & Cancellation Policy can be sent to info@bsbsoft.com or via our Contact page.