Frequently asked questions
Answers to the questions we hear most from prospective clients. Can't find what you need? Just ask.
General
What services does BSBSoft offer?
We offer four core services: custom software development, web & mobile app development, cloud & DevOps consulting, and full-stack IT support. See our Services page for details on each.
What industries do you work with?
We've delivered projects across retail, healthcare, logistics, fintech, SaaS, and manufacturing. See our Clients page for a fuller picture of who we've worked with.
Do you work remotely, or can we meet in person?
Our teams work remotely by default, with clients across multiple time zones. In-person kickoff meetings or site visits can be arranged for larger engagements on request.
Pricing & Engagement
How much does a project cost?
It depends entirely on scope — an MVP and an enterprise platform rebuild have very different price points. We provide a detailed estimate after an initial discovery call, with no obligation.
What engagement models do you offer?
Fixed price for well-scoped projects, a dedicated team for ongoing product development, or time & material for evolving scope. See Flexible engagement models on our Services page.
Do you require a minimum contract length?
No. Fixed-price projects run to their defined scope, and dedicated-team or time & material engagements can scale up, scale down, or wrap up as your needs change.
Process & Timeline
How long does a typical project take?
A focused MVP typically runs 6-10 weeks. Larger platforms or ongoing product work run in continuous two-week sprints for as long as the engagement continues.
What does your development process look like?
We move through discovery & strategy, design & architecture, build & test, then launch & support — with visible progress each sprint rather than a black-box delivery at the end.
Can you work with our existing team or codebase?
Yes — we regularly embed with in-house teams, extend existing codebases, and pick up legacy systems for modernization rather than requiring a rebuild from scratch.
Support & Security
Do you offer ongoing support after launch?
Yes. Our Full-Stack IT Services cover managed support, monitoring, and ongoing maintenance so your product keeps running smoothly long after launch day.
What if something breaks after hours?
Clients on a support plan get 24/7 monitoring and an emergency contact line documented in their onboarding materials, with an on-call engineer for critical incidents.
How do you handle confidentiality and security?
We sign NDAs on request, apply least-privilege access to client systems, and build security practices into every engagement by default. See our Terms & Conditions for our confidentiality commitments.
Still have questions?
We're happy to walk through the specifics of your project directly.